In the three hours of the installation's running lifespan, it was
found that a large majority of people who resided on the third and
fourth levels were actively engaging with the lifts as they wanted
to experience what the system was designed for – despite being
scorned for taking short elevator journeys.
Top-floor residents were not welcoming of the lift personalities.
While it was assumed that the major negative response of the
elevators would be the content of the auditory feedback, most
complaints stemmed from the visual appearance in the lift as
"the majority of the lift's functions were covered in Gaffa
tape, which reduced the professional appearance of the lifts as
a means of public transport" [anonymous].
Despite the number of responses from people who disliked the
installation, the number of people who have praised the experience
was far greater.
Our analysis of the system re-enforced by the feedback received
(both positive and negative) found that people were able to
understand the concept of what the elevator personalities were
attempting to encourage, despite their short deployment period.
Retrofitting the elevator with a new voice provided for a different
means of feedback, but did not change the understanding of how an
Although some people may not see a 3 hour deployment as a successful,
the objectives of the installation were fulfilled as the attitude
towards utilising the lift for short journeys was changed.